Refund Policy

1. Introduction & Scope

This Refund Policy explains how refunds, cancellations, and billing adjustments work for purchases and subscriptions made through P2PClouds ("we", "us", or "our") at https://p2pclouds.net and across our cloud-powered product platforms.

This policy applies to all P2PClouds products and services, including but not limited to: Dairy Farm Management (DFM), Learning Management System (LMS), Customer Relationship Management (CRM), Visitor & Personnel Management (VPM), Stock Management System (SMS), Attendance Management System (AMS), Technician Service Application (TSA), AI Agents, and any other SaaS subscription or one-time product purchase offered by P2PClouds.

By purchasing or subscribing to any P2PClouds product, you agree to this Refund Policy in addition to our Terms & Conditions and Privacy Policy. Where a separate written enterprise agreement or product-specific contract exists, that agreement takes precedence for the covered services.

2. General Refund Principles

P2PClouds is committed to fair and transparent billing. Refund eligibility depends on the product purchased, the billing cycle selected, how much of the subscription period has been used, and whether the request meets the conditions outlined in this policy.

• All refund requests must be submitted in writing to info@p2pclouds.net from the email address associated with your account.
• Refunds, when approved, are issued to the original payment method used at checkout unless otherwise agreed in writing.
• Processing times vary by payment provider; approved refunds typically appear within 5–10 business days.
• Promotional credits, referral bonuses, and free trial periods are not refundable or convertible to cash.
• Taxes, payment gateway fees, and currency conversion charges may be non-refundable where required by law or payment processor rules.
• Abuse of refund requests, repeated chargebacks, or violation of our Acceptable Use Policy may result in account suspension and denial of future refunds.

3. Subscription Plans & Billing Cycles

Most P2PClouds products are offered on recurring subscription plans. The following rules apply unless a product-specific section below states otherwise:

• Monthly Subscriptions: Billed in advance each month. Monthly plans are generally non-refundable once the billing period has started. You may cancel at any time to prevent future charges; access continues until the end of the current billing period.
• Annual Subscriptions: Billed in advance for a 12-month term. Eligible for a pro-rated refund within 14 days of the initial billing date or renewal date, provided the account has not violated our Terms & Conditions.
• Multi-Year & Enterprise Plans: Governed by the signed contract or statement of work. Refund terms are specified in that agreement.
• Auto-Renewal: Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date.
• Upgrades & Downgrades: When you upgrade mid-cycle, you are charged the pro-rated difference. Downgrades take effect at the next renewal; no partial refunds are issued for unused features on the current plan.

For billing disputes, contact info@p2pclouds.net within 60 days of the charge. Disputes not raised within this period are deemed accepted.

4. Free Trials & Promotional Offers

Some P2PClouds products may offer a free trial period. The following conditions apply:

• You will not be charged during an active free trial unless you convert to a paid plan or fail to cancel before the trial ends.
• If you subscribe during or after a trial, standard refund rules for your selected billing cycle apply from the first paid charge.
• Promotional discounts (e.g., first-month discounts, annual prepay offers) apply only to the stated promotion period and do not extend refund eligibility beyond what is described in this policy.
• One free trial per product per organization unless otherwise approved by P2PClouds in writing.

5. Dairy Farm Management (DFM)

P2PClouds Dairy Farm Management is a subscription-based platform for herd management, milk production tracking, breeding, health records, feed inventory, and farm accounting.

• Monthly DFM Plans: Non-refundable after the billing period begins. Cancel anytime to stop future renewals.
• Annual DFM Plans: Pro-rated refund available within 14 days of purchase or renewal if the platform has not been used for prohibited activities and data export has not been requested solely to obtain a refund after extensive use.
• Onboarding & Setup Fees: One-time implementation, data migration, or custom onboarding fees are non-refundable once work has commenced.
• Hardware Bundles: If DFM is purchased with third-party hardware (sensors, scales, etc.), hardware refund terms follow the hardware supplier's policy; software subscription refunds follow this policy.
• Multi-Farm / Cooperative Licenses: Refunds for multi-site deployments are evaluated on a case-by-case basis and may be subject to minimum commitment terms in your order form.

6. LMS & Educational Subscriptions

P2PClouds Learning Management System (LMS) subscriptions support schools, training organizations, and corporate learning programs. Refund rules account for per-seat licensing and institutional deployments.

• Individual & Small Team Plans: Monthly plans are non-refundable. Annual plans may qualify for a pro-rated refund within 14 days of the billing date if fewer than 10% of licensed seats have been actively used.
• Institutional & Per-Seat Licenses: Refunds for bulk seat purchases are pro-rated only within 14 days and only for unused seats, subject to verification.
• Content & Course Add-Ons: Third-party courseware, certification exam fees, and premium content packs are non-refundable once access codes are delivered or content is activated.
• Academic Year Contracts: School and university agreements billed per academic term or year follow the terms in the signed institutional agreement; standard 14-day annual refund windows apply only where no separate contract exists.
• Student Data Export: Upon approved refund and account closure, institutional clients may request a data export within 30 days before secure deletion, in accordance with our Privacy Policy.

7. CRM, VPM, SMS, AMS, TSA & AI Products

The following rules apply to P2PClouds CRM, Visitor & Personnel Management (VPM), Stock Management System (SMS), Attendance Management System (AMS), Technician Service Application (TSA), AI Agents, and other SaaS products not covered by a separate enterprise contract:

• Monthly Subscriptions: Non-refundable. Cancel before the next billing date to avoid renewal charges.
• Annual Subscriptions: Pro-rated refund within 14 days of billing or renewal, subject to compliance with our Terms & Conditions.
• API & Usage-Based Add-Ons: Consumed API credits, SMS units, AI token packs, and overage charges are non-refundable.
• Custom Integrations: Fees for custom API integrations, white-labeling, or dedicated development are non-refundable once development has started.
• AI Agent Deployments: Pre-paid AI agent packages and conversation credit bundles are non-refundable after activation.

8. One-Time Purchases & Professional Services

Certain P2PClouds offerings are billed as one-time purchases rather than recurring subscriptions:

• Consulting & Implementation: Fees for consultancy, training sessions, or on-site implementation are non-refundable once the service has been delivered or the scheduled session has occurred.
• Custom Development: Deposits and milestone payments for bespoke software development are non-refundable once the corresponding milestone work has been completed and accepted.
• Lifetime or Perpetual Licenses: Where offered, lifetime licenses are non-refundable after 14 days from purchase and after license keys or access credentials have been issued.
• Rescheduling: Training or consultancy sessions may be rescheduled once with at least 48 hours' notice without penalty; no-shows are charged in full.

9. Non-Refundable Items

The following are not eligible for refunds under any circumstances, except where required by applicable consumer protection law:

• Partial months or partial billing periods on monthly subscription plans.
• Services already rendered, including completed onboarding, training, or consulting sessions.
• Third-party fees, taxes, and payment processing charges retained by external providers.
• Accounts terminated for violation of our Terms & Conditions, Acceptable Use Policy, or fraudulent activity.
• Promotional or discounted purchases where the offer terms explicitly state "no refunds" or "final sale".
• Chargeback fees and administrative costs resulting from invalid or fraudulent chargeback claims.

10. Cancellation vs. Refund

Cancellation and refunds are related but distinct processes:

• Cancellation: Stops future billing. Your access continues until the end of the current paid period. No refund is issued for the remaining days of an active monthly period.
• Refund: Returns all or part of a payment already made, subject to eligibility in this policy.
• How to Cancel: Log in to your account dashboard and navigate to Billing → Subscription → Cancel, or email info@p2pclouds.net with your account email and product name.
• Enterprise Clients: Cancellation of enterprise contracts must follow the notice period specified in your agreement (typically 30–90 days).

Cancelling your subscription does not automatically trigger a refund. You must submit a separate refund request if you believe you are eligible under this policy.

11. How to Request a Refund

To request a refund, send an email to info@p2pclouds.net with the subject line "Refund Request — [Product Name]" and include the following information:

• Full name and organization name (if applicable).
• Email address associated with your P2PClouds account.
• Product name (e.g., Dairy Farm Management, LMS, CRM).
• Order or invoice number and date of purchase.
• Billing cycle (monthly or annual) and reason for the refund request.
• Any supporting documentation (e.g., duplicate charge evidence).

We aim to acknowledge refund requests within 2 business days and provide a decision within 7 business days. Approved refunds are processed within 5–10 business days depending on your payment provider.

12. Chargebacks & Payment Disputes

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Unauthorized or fraudulent chargebacks may result in immediate account suspension and may affect your ability to use P2PClouds services in the future.

• Contact info@p2pclouds.net first — most billing issues are resolved faster through direct communication.
• If a chargeback is filed while a legitimate refund is being processed, the chargeback may delay or void the refund.
• Accounts with repeated invalid chargebacks may be permanently banned from P2PClouds platforms.

13. Enterprise & Custom Agreements

Clients with signed Master Service Agreements (MSAs), Statements of Work (SOWs), or enterprise contracts have refund and cancellation terms defined in those documents. In the event of a conflict between this Refund Policy and a signed enterprise agreement, the signed agreement prevails.

Enterprise clients should contact their assigned account manager or info@p2pclouds.net for contract-specific refund inquiries.

14. Consumer Rights & Regional Laws

Nothing in this Refund Policy limits your statutory rights as a consumer under applicable law. Where local consumer protection regulations provide greater refund rights (e.g., EU 14-day cooling-off period for distance contracts where applicable), those rights apply to the extent required by law.

For EU/EEA and UK customers: If you are a consumer purchasing online, you may have a statutory right to withdraw from certain contracts within 14 days without giving a reason, unless an exception applies (e.g., digital content delivered with your prior express consent). Contact info@p2pclouds.net to exercise statutory rights.

15. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our products, billing practices, or legal requirements. Material changes will be posted on this page with an updated "Last Updated" date. For active subscribers, significant changes affecting existing subscriptions will be communicated by email at least 14 days before taking effect.

Refund requests are evaluated under the policy in effect at the time of purchase, unless a more favorable policy applies by law.

16. Contact Us

For refund requests, billing questions, or disputes regarding any P2PClouds product, please contact our Billing Team:

Please include your account email, product name, and invoice number so we can assist you promptly. We are committed to resolving all billing inquiries fairly and transparently.